Shipping and Returns
Ordering an item from theplayground.com? We can ship to most addresses in the Philippines. Items usually arrive within 3 - 8 business days from the day payment is received. Note: All items ordered on this site will be shipped via local courier. We do not allow orders to be picked up at any location.
Note: Purchases during Sale events may encounter slight delays in shipping due to high volume of orders.
Orders worth P3,000 and above: Free Shipping for these orders
For Orders below P3,000:
Metro Manila - P125
Outside Metro Manila - P180
Babycare Playmats is exempted.
Metro Manila - P300
Outside Metro Manila - Kindly email email@example.com to process your order and shipment
theplaygroundstore.com.ph shall not be held liable for any lost or mis-delivered orders while in the possession of the local courier.
***Orders for delivery outside the Philippines are currently not accepted.***
LIMITED RETURNS POLICY
In the event that you purchase an incorrect shoe size, you will be permitted to exchange your pair to one that is either one size smaller or larger. You may not exchange your order for a different design or color. Exchanges are subject to the availability of your requested size. Requests for exchange will only be entertained up to 7 days after the item is received.
To request for an exchange, please see notes below:
Please e-mail firstname.lastname@example.org with the subject, "Request for Size Change". Full instructions will then be emailed to you within 2-3 working days.
Please note that customers will arrange and shoulder shipping of original order to The Playground's office.
Customers will also have to pay P250 to cover processing fee for the exchange.
At this time, we are unable to offer returns, refunds, or cancellations. Once an order has been placed, it can no longer be cancelled.
In the unlikely event of an error on our part (e.g. our delivered item/s do not match your order on record), theplayground.com shall bear the cost of re-delivery. The buyer shall have five (5) working days from receipt of the item/s to report the error to theplayground.com. We will then contact you with further details on how to exchange your item.